Mix-and-match our training modules!

You can find below the list of all our 2 hours modules. You can mix-and-match them in order to build your own learning program.

Building Teams

• Roles in Teams - Belbin

This workshop provides a brief and essential guide to the natural roles in teams and how to work better together. Content:
+ Overview of the Belbin team-roles
+ Your team-role style
+ How to use the styles in your team
Participants leave with a greater understanding of what the roles in teams are (according to Belbin), what each person’s natural role is, and how each of these roles help to make your team successful.

• Delegating for Success

This workshop provides a brief and essential guide and practice on how to be more effective delegators. Participants will be able to:
+ Define what delegation is
+ Understand what you need to make it work
+ Practice in simple role-plays
Participants leave with a greater understanding of the key delegation guidelines such as planning, identifying responsibility and results, selecting the right person, defining the level of authority, setting checkpoints, creating a motivating environment and ensuring accountability.

• Managing Priorities

This workshop provides a brief and essential guide to how to manage priorities at work and at home:
+ Personal productivity
+ Setting priorities
+ Using checklists and deadlines
Participants leave with the essential understanding of their own personal productivity, have clear guidelines for setting their own priorities, and know how to use checklists and deadlines in managing their own and others time.

• Managing Stress

This workshop provides a brief and essential guide to managing stress in life:
+ What is Stress?
+ How to avoid it?
+ How to manage it once it's there?
Participants leave with a greater understanding of what stress is and how it happens, they analyze their current stress levels, and understand how to decrease their daily stress.

• Managing Teams Overview

This workshop is suitable for anyone who is part of a team, has to manage a team, or is a new Manager.
+ The Team lifecycle
+ Defining roles in teams
+ Building a strong team
Participants leave with a greater understanding of what makes a great team, how to develop a team, and real practice in working in teams.

• Managing Virtual Teams

This workshop provides a brief and essential guide to managing virtual teams:
+ Building a virtual team
+ How to manage at a distance
+ Ground rules for success
Participants leave with a greater understanding of what makes a virtual team special, the important elements to building a virtual team, and a list of hints and tips for making their team successful.

• Managing Virtual Team Meetings

This workshop provides a brief and essential guide to managing virtual team meetings:
+ Virtual meeting types
+ Best practices for Virtual meetings
+ Maintaining involvement after the calls
Participants leave with a greater understanding of why virtual team meetings are different from normal meetings, the different types of meetings you can have, important elements to remember when running a virtual team meeting, and a list of hints and tips for keeping the team involved at a distance.

• Understanding Social Styles

This workshop provides a brief and essential guide to the four Social Styles:
+ The four Social Styles
+ Working with other Social Styles
+ How to convince the different Social Styles
Participants leave with a greater understanding of the different styles that people have, how this affects their working relationships, and how they can use this to better work with and convince others.

• Improving Relationships

This workshop provides a brief and essential guide to improving relationships with others:
+ Understanding my impact on others
+ Defining what is wrong
+ Communicating with clarity and respect
Participants leave with a greater understanding of the impact they have on other people and how to change this, knowledge of the do’s and don’ts in working with others, and the hints and tips on how to communicate with others.

• Motivating Your Team

This workshop provides a brief and essential guide to motivating teams:
+ The 4 stages of motivating a team
+ From theory to practice
+ Building an action plan
Participants leave with a greater understanding of the theory of motivation, real knowledge how to put it into practice and hints and tips on how to keep people motivated over time

• Transactional Analysis in Relationships

This workshop provides a brief and essential guide to using Transactional Analysis in relationships:
+ Introduction to Transactional Analysis
+ How to understand others using Transactional Analysis
+ Using Transactional Analysis to solve conflicts
Participants leave with a greater understanding of Transactional Analysis, real knowledge how to put it into practice and practice in solving potential conflicts.

Business Analysis

• Business Analysis Overview

This workshop provides a brief and essential understanding of Business Analysis, what the process is and how to ensure success in analyzing business needs for systems and programs:
+ What is Business Analysis?
+ What is the process?
+ Critical Success Factors
Participants leave with a greater awareness of the processes, tools and techniques to be used; how to work closely with their colleagues and partners in order to successfully understand the needs; and the main criteria for ensuring success.

• The Process Improvement Model

This workshop provides a brief and essential understanding of the various Process Improvement Models as used in Business Analysis, and helps you understand which model to use for any situation, and how to apply the model:
+ Choose the right model for the right situation
+ Planning for Business Analysis
+ Critical Success Factors
Participants leave with a greater awareness of the different models, an understanding of how to plan correctly when wishing to analyze and improve the organization, and a checklist of the main criteria for ensuring success.

• Designing new Processes

This workshop provides a brief and essential understanding of the DMEDI model as used in Business Analysis, and helps work through the different steps, ensuring that a new process is correctly defined and a solution is found and implemented:
+ Defining the DMEDI process
+ Planning to design
+ Implementing the plan
Participants leave with a greater awareness of the different steps in the DMEDI process, an understanding of how to plan correctly when wishing to create a new process and a checklist of the main criteria for ensuring success.

• Improving Existing Processes

This workshop provides a brief and essential understanding of the DMAIC Process Improvement Model as used in Business Analysis, and helps work through the different steps, ensuring that a current process is correctly analyzed and an improvement solution is found:
+ Defining the DMAIC process
+ Planning to design
+ Implementing the plan
Participants leave with a greater awareness of the different steps in the DMAIC process, an understanding of how to plan correctly when wishing to improve an existing process and a checklist of the main criteria for ensuring success.

• Six Sigma Overview

This workshop provides a brief and essential guide to working with SixSigma:
+ Six Sigma Definition and Philosophy
+ Introduction to the tools and techniques
+ Using SixSigma in the organisation
Participants leave with the essential understanding of the SixSigma process, tools and methodologies and an awareness of how SixSigma can help grow their organization.

Communication Skills

• Introduction to Cultural Differences

This workshop provides a brief and essential guide and practice on the basic issues and theories around cultural differences. Participants will be able to:
+ Learn several key theories of cross cultural difference
+ Practice applying the theories to different business situations
+ Be encouraged to continue learning about different cultures
Participants leave with a greater understanding of the importance of understanding the basic cultural differences and will have a greater awareness of how these differences impact our daily communications. They will leave with a practical guide of how to prepare and communicate in situations involving cultural differences.

• Business Writing Skills

This workshop provides a brief and essential guide to writing in business:
+ Communicate the right message
+ Avoid common mistakes
+ Structure documents for maximum impact
Participants leave with a greater understanding of how to develop a logical structure and professional layout, Write in a clear, concise style for your purpose and audience, and add impact to your documents to obtain the results you want.

• Body Language

This workshop provides a brief and essential guide and practice on body language. Participants will be able to:
+ Define why body language is important and what it is
+ Read and analyze key body language signals and meanings
+ Be aware of cultural differences in personal space
Participants leave with a greater understanding of the importance of understanding the basics about body language and non-verbal communication. They will have a greater awareness of how to interpret different signs and signals and how they impact our daily communications. They will explore the personal space aspect of body language called “proxemics”, which was devised by Edward T. Hall , an American anthropologist and writer on body language and non-verbal communications, especially relating to cross-cultural understanding.

• Storytelling to Convince

This workshop provides a brief and essential guide to telling stories to convince:
+ What is in a story?
+ How to create a successful story?
+ Different stories for different objectives
Participants leave with a greater understanding of how to develop a story that fits the message, understand the different types of stories to be used, depending on the objective, and how to keep the audience interested and involved.

• Managing Emails

This workshop provides a brief and essential guide to working with email:
+ Email etiquette
+ Writing successful emails
+ Managing your email folders
Participants leave with a greater understanding of how to structure their email folders for maximum benefit, practice in writing professional emails, and the do’s and don’t’s of email etiquettes.

• Making a good First impression

This workshop provides a brief and essential guide to making a good first impression:
+ The 7 First Impression Fundamentals
+ The 4 Social Gifts for a good first impression
+ Managing "Brand ME"
Participants leave with a greater understanding of the fundamentals of first impressions, knowledge of what to do to put others at their ease, and awareness of how to build their own “brand”.

Crisis Management

• Crisis Management Overview

This workshop provides a brief and essential overview of the steps to take to manage a crisis from the very start:
+ Stopping an issue becoming a crisis
+ Reacting to a crisis situation
+ Handling the media
Participants leave with a greater understanding of how to avoid crises in the first place, the steps to take once the situation escalates, and how to manage the media attention that may follow.

• Scenario Planning in a Crisis

This workshop provides a brief and essential overview of the steps to take to plan for future crises:
+ Preparing the groundwork
+ What could happen?
+ Preparing for the unknown
Participants leave with a greater understanding of the importance of planning – even for the unknown, how to react correctly to a crisis situation and the steps required to set up a best-in-class crisis response team.

• Preparing for Crisis Issues

This workshop provides a brief and essential overview of the first steps to take when a crisis happens:
+ Selecting the team
+ Identifying the Issues
+ Preparing briefing documents
Participants leave with a greater understanding of the importance of planning – even before anything happens, how to correctly analyze and identify the real problems, and prepare to manage the press.

• Handling Crisis

This workshop provides a brief and essential understanding of the steps to take when a crisis happens:
+ Analyzing the situation
+ Putting a Crisis Plan into action
+ Critical Success Factors

Customer service and Service skills

• Defining Great Service

This workshop provides a brief and essential guide and practice on key principles and techniques of great service skills. Participants will be able to:
+ Understand the principles of great service
+ Use a simplewith their customers
+ Practice their skills and receive feedback in role plays
Participants leave with a greater understanding of the key attributes and profile of a great service provider and will identify both good and bad customer service and their own roles in a standard customer service process.We define what it takes to deliver stellar customer service and participants will learn from their own experiences as a customer. Participants will follow a simple 4 step conversational framework, which will lead them through a conversation addressing both the facts and the feelings.

• Handling Difficult Situations and Complaints

This workshop provides a brief and essential guide and practice on key principles and techniques of dealing with difficult situations over the phone. Participants will be able to:
+ Handle the “angry” customer by addressing facts & feelings
+ Use a simple framework for handling customer complaints
+ Practice your skills and receive feedback in role plays
We introduce the theories of Hofstede and Hall as basic building blocks to learning to deal with foreign cultures. Because each culture is unique (and sub-cultures exist in every group of people) the theories and learning to apply them is the very best way to equip participants with cross-cultural fundamentals.

• Telephone Skills

This workshop provides a brief and essential guide and practice on key principles and techniques of telephone skills. Participants will be able to:
+ Understand how to effectively communicate over the phone
+ Create rapport and practice questioning and listening skills
+ Practice ‘voice variety’ techniques

Feedback Giving

• Feedback Skills Basics

This workshop provides a brief and essential guide and practice on why Feedback is an essential part of the overall performance management process how fair and accurate feedback can boost performance. Participants will be able to:
+ Understand why feedback is important
+ Give feedback that matters
+ Be constructive and follow a simple model
Participants leave with a greater understanding the importance of accurate and fair feedback when it comes to improving or changing performance. They will structure their feedback in a constructive manner and learn techniques and skills to help the other person accept and apply the feedback immediately.

• Feedback Skills Advanced - Follow up to Basic Level

This advanced level workshop provides an in depth process on giving and receiving feedback. It will allow participants to practice more complex feedback situations when helping others to change or improve their performance. They will learn how to transmit difficult news to the other person and how to handle objections or rejection. Participants will be able to:
+ Follow a feedback session process
+ Give “bad” news and handle objection
+ Understand how to receive feedback
Participants leave with a greater understanding and a lot of practice on how to prepare and conduct their feedback sessions. They will learn how to follow a process which includes 6 steps such as how to prepare for the session, how to position the discussion, how to listen and learn first, how to offer your perspective, how to jointly plan for action and finally how to close the discussion. Participants will also learn about handling resistance and objections and they will understand the different phases we go through when we receive feedback.

• Recognition Skills

This workshop provides a brief and essential guide and practice on why Recognition is an essential part of the overall performance management process, how organizations can use this skill to motivate their staff to continue their good performance and how it enables staff to strive for even higher results. Participants will be able to:
+ Understand why recognition works and why it is an essential part of motivation
+ Evaluate different types of recognition initiatives
+ Create a recognition plan for their staff/organization
Participants leave with a greater understanding of the importance recognition when motivating their staff and how recognition will get them to attempt even higher levels of performance. Recognition can be a simple pat on the shoulder showing your employee that you recognize his or her good work, or it can be embedded into more or less complex recognition program. Many companies are using recognition programs and you will be able to learn from their experience and success.

Leadership

• The Basics of Leadership

This workshop provides a brief and essential guide to becoming a better leader:
+ What is Leadership?
+ The 4 styles of Leadership
+ How to Lead?
Participants leave with the essential understanding of the role of the leader, the difference between managing and leading, which style of leadership they naturally practice and how to become a better leader.

• Decision Making

This workshop provides a brief and essential guide to making decisions effectively:
+ Decision making methods
+ When to use which method
+ How to make decisions in teams
Participants leave with a greater understanding of the different methods to use to make decision, and when to use each method, as well as good knowledge about the process used to make decisions either alone or with other people.

• Problem Solving

This workshop provides a brief and essential guide to solving problems efficiently:
+ Problem solving methods
+ When to use which method
+ How to solve problems in teams
Participants leave with a greater understanding of the difference between a problem and a decision; different methods to use to solve problems and when to use each method; as well as good knowledge about the process used to solve problems either alone or with other people.

• Emotional Intelligence

This workshop provides a brief and essential guide to using emotional intelligence to improve your effectiveness:
+ What is Emotional Intelligence?
+ Understanding my own Emotional Intelligence
+ Managing emotions in difficult situations
Participants leave with a greater understanding of how to apply EI to motivate and engage your teams, foster cooperative working relationships, and improve your overall effectiveness.

• Managing Change

This workshop provides a brief and essential guide to effectively managing change and the resistance to change:
+ The nature of change and organisational change
+ Defining a Change Strategy
+ Managing resistance to change
Participants leave with the essential understanding of the nature of change in organizations – what causes it, what the reactions are; how to define a strategy to deal with change before it is too late, and a simple model that will help all participants manage any resistance to change that might occur.

• Organising Events Overview

This workshop provides a brief and essential guide to using emotional intelligence to improve your effectiveness:
+ Planning the right event
+ Working with project members
+ Ensuring success
Participants leave with the essential tools to plan any event, to work effectively with project members and hints and tips for organising and managing a stress free event.

• Constructive Conflict Management

This workshop provides a brief and essential guide to managing conflict actively and successfully:
+ Why conflict is positive
+ Your conflict style
+ A model to resolve conflict
Participants leave with the essential understanding of the positive role of conflict in teams and in decision making, the different styles of dealing with conflict and an understanding of each individual’s personal style, and a simple model that will help all participants resolve conflict.

• The 6 Thinking hats by De Bono

This workshop provides a brief and essential guide to using the Six Thinking Hats to make decisions:
+ Introduction to the Six Thinking Hats
+ How to make decisions using the method
+ Implementing Six Thinking Hats in your team
Participants leave with the essential understanding of the theory behind Six Thinking Hats, an understanding of the principles of each hat on their own and in sequence, how to use Six Thinking Hats both individually and in meetings and learn how to more effectively generate new ideas, assess risk and benefits.

Negotiation

• Introduction to Negotiation Skills

This workshop provides a brief and essential guide and practice on key principles and techniques of successful negotiation. Participants will be able to:
+ Differentiate principled and positional negotiation styles
+ Understand the 5 step process of successful negotiations
+ Practice and receive feedback in a case study
Participants leave with a greater understanding of the 2 main negotiation styles and will understand why both styles are important. They will review the 5 key steps in the negotiation process: Preparation, Explore and Exchange, Negotiate, Close and Agree, Post Negotiation and apply these in a practical case.

• Preparing your Negotiation

This workshop provides a brief and essential guide and practice on how to prepare for a negotiation:
+ Negotiation Preparation Sheet
+ Case Study
+ Presentation
Participants leave with a greater understanding and practice on how to prepare for their negotiations by using the negotiation preparation sheet. They will understand how to formulate SMART objectives, define their negotiation style, build their LIMits strategy, plan their variables and concessions and set an agenda map. They will also consider the same for the other party.

• Negotiation in Multicultural Environment

This workshop provides a brief and essential guide and practice on how to negotiate in a multicultural environment. Participants will be able to:
+ Understand how culture affects your negotiations
+ Build a negotiation framework for different cultures
+ Understand the main do's and don’ts
During this workshop participants will be introduced to the theories of Hofstede and Hall as basic building blocks to learning to deal with foreign cultures. Because each culture is unique (and sub-cultures exist in every group of people) learning about the theories and learning to apply them is the very best way to equip participants with cross-cultural fundamentals.

Performance

• Introduction to Performance Management

This workshop provides a brief and essential guide and practice on what performance management is and what to consider when planning the implementation of a performance management process. Participants will be able to:
+ Explain what performance management is
+ How it works
+ Key steps of performance management
Participants leave with a greater understanding of the meaning of performance management and it’s underlying business principles. They will define the key steps of performance management and set up a plan in order to measure their current performance management system.

• The Performance Review Meeting

This workshop provides a brief and essential guide and practice on the key steps on how to prepare and run a performance review meeting with your staff.
Participants will be able to:
+ Understand Appraisals and how they contribute to the performance management process
+ Prepare for and carry out the appraisal meeting
+ Consider the skills for successful appraisals
Participants leave with a greater understanding of the 5 key elements of the performance review meeting: Measurement; Feedback; Recognition; Exchange of Views; and Agreement. They will understand how the Appraisal fits into the overall performance management process and will learn that preparation and set up the meeting is essential part of it’s success.

Presentation Skills

• Adult Learning Theory

This workshop provides a brief and essential guide and practice to the 4 learning styles and participants will be able to:
+ Describe how adults learn
+ Define the 4 learning styles and spot these in your audience
+ Adapt to different styles
Participants leave with a greater understanding of, how our left and right brain influences our learning, what 4-Mat is and where it comes from. They will practice to try it out by creating their own 4-Mat and receive challenging feedback from the group and the facilitator.

• Preparing your Presentation

This workshop provides a brief and essential guide and practice to how to prepare a presentation. Participants will be able to:
+ Develop their key message
+ Appreciate how human memory works
+ Write a story board following the OIBSC* structure
(*)Opening, Introduction, Body, Summary, Closing Participants leave with a greater understanding of why preparation is essential to the success of their presentation and how ensure that their audience will remember their message. They will use a preparation sheet and follow an easy process to ensure that their presentation is effective.

• Delivering your Presentation

This workshop provides a brief and essential guide and practice to deliver a presentation. Participants will be able to:
+ Get ready just before you start
+ Understand the do's and don'ts of delivery skills
+ Practice and receive feedback on your performance
Participants leave with a greater understanding of how to manage nervousness just before the presentation starts, use visualization techniques to set themselves up for success and pay attention to the do’s and don’ts of delivery skills by practicing verbal vocal and visual presentation techniques.

• Handling Difficult Behaviors

This workshop provides a brief and essential guide and practice to handle difficult behavior during your presentations or training courses. Participants will be able to:
+ Define difficult behavior and how it affects us
+ Classify different types of difficult behavior
+ Practice managing difficult behavior
Participants leave with a greater understanding of how spot different difficult and disruptive behavior types and how to respond to them. They will practice in role-plays and receive extensive feedback.

Project Management

• Overview

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief tour of Project Management:
+ How to define a project
+ What are the project steps
+ Ten key success factors
Participants leave with a greater understanding of the Project Management processes and key steps, an awareness of the importance of successfully managing projects, and insight into the key success factors of projects.

• Defining your project

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to the main steps to take to set up a successful project:
+ The Scope Statement
+ The Charter
+ Project Criticality and Complexity
Participants leave with a greater understanding of the processes and key steps needed to define a project, an awareness of the main documents needed, and insight into how we set ourselves up for success.

• Writing a Project Plan

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to the main steps to take to write a Project Plan:
+ Why Plan?
+ The content of a Project Plan
+ The critical elements to remember
Participants leave with a greater understanding of the content of a Project Plan, an awareness of how Project Plans can save a project, and a check-list of the key points to remember.

• Managing Risks and Opportunities

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing risks and opportunities:
+ The Risk Management Process
+ How to identify risks and opportunities
+ Eliminating Risks, embracing opportunities
Participants leave with a greater understanding of the importance of actively managing risks and opportunities, an awareness of how the process works in reality, and a check-list of the key points to remember.

• Managing delays

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing project delays:
+ Negotiating realistic schedules
+ How to avoid delays
+ What to do when you are late
Participants leave with a greater understanding of the importance of negotiating deadlines in order to avoid delays, an awareness of how to avoid delays, and a check-list of what to do if you are late.

• Analysing and Managing Stakeholders

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to analyzing and managing the project stakeholders:
+ Who are your stakeholders
+ How can they influence your project
+ Managing their expectations
Participants leave with a greater understanding of the importance of knowing your stakeholders, an awareness of how to influence them, and a check-list of how to manage their expectations in your project.

• Managing Project Budgets

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing project budgets:
+ Building a budget
+ Negotiating realistic budgets
+ What to do if you are over budget
Participants leave with a greater understanding of the importance of negotiating a realistic budget, an awareness of how to build a project budget, and a check-list of what to do if you are over budget.

• Creating a Project Schedule

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to planning the project timeline and work:
+ Defining a Work Breakdown Structure
+ Defining a Network Diagram
+ Create a Gantt Chart
Participants leave with a greater understanding of the importance of a detailed breakdown of the work required, an awareness of how to plan the project timeline, and knowledge of how to follow a project through time.

• Managing the Project Team

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing project team members:
+ Building the team
+ Roles and responsibilities
+ Project meetings
Participants leave with a greater understanding of the importance of quickly and actively building a solid, motivated team, an awareness of how to motivate people, and a check-list of the key points of project meetings.

• Writing a Communications Plan

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to planning and implementing a Communications Strategy:
+ Analyse your stakeholders
+ The goals of a Communication Plan
+ Write a Communications Plan
Participants leave with a greater understanding of the importance of knowing your stakeholders and their communication needs, an awareness of the goals of a Communications Plan, and knowledge of how to write it.

• Managing Changes

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to controlling changes in a project:
+ Understanding changes
+ What to control in a project
+ What to do to keep the project on track
Participants leave with a greater understanding of the importance of keeping control of project changes, an awareness of the steps to take to control a project, and a check-list of what to do to keep a project on track.

• Defining Requirements

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to defining requirements for a project:
+ Tools for collecting requirements
+ How to interpret requirements
+ Define the Requirements Document
Participants leave with a greater understanding of the importance of having a complete understanding of requirements, an awareness of the steps to take to collect and interpret requirements, and a check-list of what to do to write a good requirements document.

• Closing a Project

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to closing or cancelling projects:
+ Steps to closing a project
+ Tips and tricks to close successfully
+ What to do to cancel a project
Participants leave with a greater understanding of the importance of closing projects, an awareness of the steps to take to either cancel or close a project successfully, and a check-list of tips and tricks.

• Managing Expectations

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing people’s expectations in projects:
+ Understanding expectations
+ How to keep expectations in line with reality
+ What to do when expectations fail?
Participants leave with a greater understanding of the importance of understanding and managing expectations, an awareness of the steps to take to keep expectations real, and a check-list of tips and tricks for when expectations are not met.

• Managing Multiple Projects Overview

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to managing several projects at once:
+ Keeping track of multiple projects
+ Risk management across projects
+ Managing resources across projects
Participants leave with a greater understanding of the importance of keeping track of all the projects being managed, an awareness of how to manage risks and resources across projects, and a check-list of tips and tricks for keeping several projects in line at once.

• Project Reporting and Reviews

Based on the Project Management Institute (PMI) methodology, this workshop provides a brief guide to reporting on and reviewing projects:
+ What is in a good report?
+ What to review in a project?
+ Roles and responsibilities
Participants leave with a greater understanding of the key information found in a good project report, an awareness of how to review projects, and a check-list of the roles and responsibilities needed in reviewing projects.

Time Management

• Introduction to Time Management

This workshop provides a brief and essential guide and practice to the basic techniques of effective time management. Participants will be able to:
+ Apply 5 key steps of successful time management
+ Define SMART objectives
+ Review their current time management skills
Participants will understand the importance of defining short – medium and long term goals and practice developing SMART objectives. Once this is accomplished we will learn how to write actionable to do lists, prioritize and how to schedule tasks including quite time by using their planning tool. Participants will create a time log for further performance improvement purposes and will learn how to conquer procrastination.

• Assertiveness in Time Management

This workshop provides a brief and essential guide and practice on how to be more effective time managers. Participants will be able to:
+ Define the meaning of monkeys and time thieves
+ Apply a simple assertiveness model
+ Gain practice and confidence in saying NO
Participants leave with a greater understanding of how to identify if they should be taking on certain tasks or not. They will analyze their own time log in order to find where they can be more effective and identify what key external factors are stealing their time. Learning to say No to certain tasks is essential to successful time management and participants will be shown a simple model to be more assertive when they have to say no.

• Delegation in Time Management

This workshop provides a brief and essential guide and practice on how to be more effective delegators. Participants will be able to:
+ Define what delegation is
+ Understand what you need to make it work
+ Practice in simple role-plays
Participants leave with a greater understanding of the key delegation guidelines such as planning, identifying responsibility and results, selecting the right person, defining the level of authority, setting checkpoints, creating a motivating environment and ensuring accountability

• Managing Successful Meetings

This workshop provides a brief and essential guide to how to plan and control a productive meeting that will be appreciated by all:
+ Roles and Responsibilities
+ The meeting process
+ Running a successful meeting
Participants leave with the essential understanding of how to make meetings shorter and more productive, have clear guidelines for the preparation and structure, and know how to apply the new skills in chairing and leading meetings.

Trainers

• Training Skills

This workshop provides a brief and essential guide and practice to deliver trainings and to understand your role as a Trainer. Participants will be able to:
+ Define the 3 roles of a trainer
+ Make their trainings memorable and interactive
+ Practice delivering a mini training session
Participants leave with a greater understanding of how to differentiate a Trainer from a Presenter or Facilitator and they will analyze the 3 key roles of a Trainer. They will design practice sessions which will ensure that their trainings remain memorable and interactive and demonstrate their skills during the delivery of mini training sessions as part of this workshop.

• Using 4Mat

This workshop provides a brief and essential guide and practice understand the principles of writing and delivering a speech using the 4-MAT technique. Participants will be able to:
+ Why 4Mat builds buy in with your audience
+ Understand what it is and how it works using a simple template
+ Use it in other situations such as Sales or Coaching
Participants leave with a greater understanding of, how our left and right brain influences our learning, what 4-Mat is and where it comes from. They will practice to try it out by creating their own 4-Mat and receive challenging feedback from the group and the facilitator.

• Facilitation Skills

This workshop provides a brief and essential guide and practice to help participants plan and deliver facilitated sessions. They will be able to:
+ Differentiate Facilitation, Training and Presentation skills
+ Apply a simple 5 steps Facilitation Process
+ Use the Facilitator’s Toolkit
Participants leave with a greater understanding of how to plan a facilitated session and receive a tool kit to help them be more effective in the future. They will practice a mini facilitation session and receive extensive feedback.

Selling Skills

• Managing the Sales Process

This workshop provides a brief and essential guide to the Sales process:
+ Planning the sale
+ Implementing the plan
+ Managing the sales process
Participants leave with the essential understanding of how to perfect your sales process, accurately forecast on target performance, and manage the sales process with a simple step-by-step methodology.

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